We value feedback from every customer and partner. Whether it's product quality, service experience, or any issues in the cooperation process, your opinions are crucial for our continuous improvement.
Yakea is committed to building a transparent, standardized, and long-term stable cooperation system. To this end, we have established a dedicated complaint and suggestion channel to ensure that all issues are promptly handled, followed up, and resolved.
Our Focus
If you encounter any of the following situations during cooperation or use, please feel free to provide feedback:
• Product quality issues or discrepancies with description
• Order processing, delivery, or after-sales issues
• Abnormal distribution pricing or market price chaos
• Unauthorized sales or channel violations
• Service attitude or communication issues
• Suggestions for improving products, services, or cooperation models
Every piece of feedback you provide will help us optimize our product and service system.
Complaint Handling Mechanism
To ensure effective resolution of issues, we have established a standardized processing procedure:
After receiving your feedback, we will register and categorize it, and the relevant department will conduct a preliminary investigation as soon as possible. Different types of issues will be handled by the marketing department, brand department, or after-sales team.
For general inquiries, we will respond within 1–3 business days; for issues involving investigation or cross-departmental collaboration, we will provide progress updates and solutions within 3–7 business days.
All complaints are recorded and traceable, and incorporated into our internal evaluation system for continuous improvement of our operational and service standards.
Handling of Violations
Yakeda highly values market order and brand image. The following violations will be dealt with strictly upon verification:
• Unauthorized product sales
• Malicious price gouging disrupting the market
• Cross-regional sales or parallel importing
• False advertising or misuse of brand information
Depending on the severity of the violation, we will take measures including but not limited to warnings, revocation of authorization, and blacklisting, and reserve the right to pursue further legal action.
Suggestions and Improvements
In addition to complaints, we also welcome your constructive suggestions.
Whether it's suggestions for product optimization, feature upgrades, or cooperation models and market strategies, we will carefully evaluate them and incorporate them into our implementation plan when conditions are right.
We believe that excellent partnerships are built on continuous communication and mutual progress.
How to Submit Feedback
You can submit complaints or suggestions through the following methods:
• Online form submission
• Official email contact
• Direct feedback to your account manager
To help us process your issues more efficiently, please provide the following information if possible:
• Contact information
• Order or cooperation number (if applicable)
• Problem description and relevant evidence (images/videos, etc.)
Our Commitment
We are committed to treating every piece of feedback with a serious, responsible, and fair attitude, protecting the information security of the person providing the feedback, and continuously optimizing our product and service system.
Yakea not only focuses on product quality but also on the real experience of every customer and partner.
Thank you for your trust and support.
Every piece of feedback you provide is a vital force driving our progress.