To protect the rights and interests of our customers and partners, Yakeda has established a standardized and transparent return and exchange process. Under certain conditions, we will provide you with efficient return or exchange services, ensuring that issues are resolved promptly.

Please carefully read the following procedures and rules before applying.

**Scope of Application** You may apply for a return or exchange in the following situations:

• Product has quality problems or defects

• Actual shipment does not match the order (incorrect model/specification/quantity)

• Damage caused during transportation (proof of logistics is required)

For eligible cases, we will prioritize arranging exchanges or replacements. If this cannot be resolved, a refund will be issued.

**Scope of Inapplicability** Returns and exchanges are generally not supported in the following situations:

• Return requests for reasons other than quality issues (such as poor market sales)

• Used or man-made damaged products

• After-sales application period expired

• Customized products or orders that have already been confirmed for production

• Goods returned without confirmation

Please communicate with us in advance to confirm any special circumstances.

Return/Exchange Request Process

To ensure efficient processing, please follow these steps:

1️⃣ Submit Request

Submit a return/exchange request through our official website or by contacting your account manager, providing your order number.

2️⃣ Provide Supporting Documents

Submit a description of the problem and attach relevant supporting documents (pictures/videos/receipt records, etc.) to facilitate quick verification.

3️⃣ Review and Confirmation

We will review your request and provide feedback on the processing result and solution within the specified time.

4️⃣ Return or Processing

After confirmation, return the item to the designated address, or arrange for a replacement, exchange, or other processing depending on the situation.

5️⃣ Processing Completion

After receiving and confirming the returned item is correct, we will arrange for an exchange or complete the refund process.

Processing Time

• Application Review: 1–3 business days

• Problem Verification: 3–7 business days (if quality inspection is involved)

• Exchange Order: Arranged as soon as possible after confirmation

• Refund Processing: 3–10 business days (depending on payment method)

Shipping Costs

• Return/exchange costs incurred due to product quality issues or incorrect shipments will be borne by Yakeda.

• Return/exchange costs incurred due to customer reasons will be borne by the customer (if applicable).

Important Notes

• Please inspect the goods as soon as possible upon receipt. If any problems are found, submit an application promptly.

• Do not return goods without confirmation.

• Ensure the returned product is complete, including original packaging and accessories (if applicable).

• Providing clear and valid supporting documentation will help expedite the processing.

Our Commitment

Yakeda is committed to providing customers with a stable and reliable product and service experience. We will handle every return/exchange request with a serious and responsible attitude to ensure that the problem is resolved reasonably.

To apply for a return/exchange, please submit it through official channels. We will process it for you as soon as possible.