We are committed to providing our customers with stable, high-quality products and services. In the event of a refund request due to special circumstances during our cooperation, Yakeda will process it according to clearly defined rules and procedures to ensure the reasonable protection of the rights and interests of all parties.

This page will help you understand the scope of refund eligibility, application process, and processing time.

Scope of Refund Eligibility

Customers may apply for a refund or negotiate a settlement in the following situations:

* Product Quality Issues

If the product has obvious quality defects or does not conform to the agreed standards, a refund or replacement can be requested after verification.

* Shipping Errors

If the actual shipped product does not match the order details (incorrect model, quantity, or specifications), a refund or reshipment can be requested.

* Order Abnormalities

If order problems are caused by system errors, duplicate payments, or other abnormal situations, a refund request can be submitted.

* Unshipped Orders

Customers may apply to cancel and receive a refund for orders that have not yet been shipped (subject to order status and time requirements).

Refunds are not applicable in the following situations:

• Used or man-made damaged products

• Subjective returns not due to product quality issues (e.g., dislike, poor market performance)

• Unauthorized returns

• Orders exceeding the agreed after-sales period

• Customized or special orders (e.g., already confirmed for production)

Special circumstances can be discussed with customer service.

Refund Application Process

To improve processing efficiency, please submit your application according to the following process:

1️⃣ Submit Application

Submit your refund application through the official website form or by contacting your account manager.

2️⃣ Provide Documents

Provide your order number, a description of the problem, and relevant supporting documents (images/videos, etc.).

3️⃣ Review and Confirmation

The relevant department will verify and assess the issue.

4️⃣ Solution

Determine a refund, replacement, or other processing method based on the situation.

5️⃣ Refund Completion

Complete the refund or subsequent processing according to the agreed method.

Processing Time

• General Issues: Initial response within 1–3 business days

• Issues Requiring Verification: Processing result within 3–7 business days

• Refund Arrival Time: Typically 3–10 business days depending on the payment method.

Refund Method

Refunds will be returned according to the original payment method, or processed through other methods after mutual agreement (such as deduction from payment for goods, credit for subsequent orders, etc.).

For long-term cooperative clients, we also support flexible processing methods to improve capital utilization efficiency.

Shipping Costs and Liability Statement

• For refunds due to product quality issues or incorrect shipments, Yakeda will cover the shipping costs.

• For returns due to customer reasons, the customer will bear the shipping costs (if applicable).

Important Notes

• All refund requests must be submitted within the specified time.

• Please ensure that the information provided is true and complete to expedite processing.

• Do not return goods without confirmation.

Our Commitment

Yakeda will process every refund request fairly, impartially, and transparently, ensuring customer rights and a stable cooperative relationship.

We not only focus on the transaction itself but also value long-term cooperation and trust building.

To request a refund, please submit it through official channels. We will process it for you as soon as possible.