During the order payment process, you may encounter various issues or questions. To help you complete your transaction smoothly, Yakeda offers a variety of secure and reliable payment methods and has established a clear payment processing and support mechanism.

This page will help you quickly understand common payment issues and solutions.

Supported Payment Methods

We offer flexible payment options for global customers, including but not limited to:

• Bank Wire Transfer (T/T)

• Credit Card Payment

• Third-Party Payment Platform (if applicable)

• Other mutually agreed methods

The specific payment method will be confirmed based on the order type and cooperation agreement.

Common Payment Issues

Payment Failure

If payment fails, please check your network environment, payment information, or account balance. We recommend changing your payment method or trying again later.

Payment Paid but Order Not Updated

In some cases, there may be system delays. Please wait patiently or contact your account manager and provide proof of payment for verification.

Duplicate Payment

If duplicate payment occurs, please contact official support immediately and provide relevant records. After confirmation, we will arrange a refund or balance processing.

Payment Amount Discrepancy

If you find that the payment amount is inconsistent with the order, please pause the payment and confirm with us to avoid unnecessary losses.

Payment Confirmation Process

To ensure fund security and order accuracy, we use a standardized payment confirmation process:

1️⃣ Customer completes payment

2️⃣ Submits payment voucher (such as bank statement)

3️⃣ Our finance department verifies receipt of funds

4️⃣ System updates order status

5️⃣ Enters shipment or production process

Generally, payment confirmation takes 1–3 business days (depending on the payment method).

Invoices and Vouchers

If you require an invoice or official payment voucher, please communicate with us before or after payment to confirm. We will provide the appropriate documents according to the order and local policies.

Security Tips

To ensure the safety of your funds, please note the following:

• Only make payments using account information provided by the official website.

• Verify the receiving account information before making any payment.

• Do not make payments to unverified accounts or individuals.

• If you receive any unusual payment requests, please verify them with us immediately.

Payment Anomaly Handling

If you encounter any payment issues that you cannot resolve, you can contact us through the following methods:

• Contact your account manager.

• Submit an online form.

• Send an email with proof of payment.

We will assist you in resolving the issue as soon as possible to ensure a smooth transaction.

Our Commitment

Yakeda always prioritizes the security and transparency of every transaction. We will ensure your payment security and collaborative experience through standardized processes and professional services.

If you encounter any problems during the payment process, please contact us promptly, and we will provide you with support as soon as possible.